I believe that doing work that makes a difference is the best type of work and it's what I want to do. I want to do things that benefits the world and improves lives. Leaving the place in a better way than we found it. Good design and service delivery has the power to change people's lives by increasing quality of life, inclusion, empowerment, social connection, convenience, access to information, and environmental sustainability.
I have over 15 years experience, for the past ten of them I have purposefully selected my freelance projects based on whether they have some form of social impact or civic duty to them. Whether it’s
Helping NHS Wales prepare for switching all hospitals to electronic prescribing
Or working on multiple large scale government projects, like the Extended Producer Responsibility Scheme where plastic packaging producers pay the full net costs of managing and recycling the packaging waste they produce
My value is my experience in building, conducting, coaching, mentoring, facilitating and presenting work around user centred design principles. From discovery all the way through to running live services, I know what it takes to set up teams for successful delivery placing users at the centre of the process. I also know how to define strategies that meet user needs and answer the needs of the businesses that are delivering those services. Getting things done on time, on budget and creating an environment of safety, so that the people I work with can reach their full potential. This means I can help you support the large, complex transformational projects, by helping build user-oriented approaches, transform services and deliver lasting change.
Want to work together? Then get in touch.
